Returns & Exchanges

At Gemini, we want you to be completely satisfied with your high-performance electronics, which is why we offer a 30-day return window for all devices in their original packaging. Our streamlined process ensures that your tech upgrades are risk-free and backed by our commitment to quality.

1

Initiate Your Request

Log into your Gemini account and visit the 'Order History' section to select the items you wish to return and receive a unique Return Merchandise Authorization (RMA) number.

2

Prepare the Package

Securely pack the electronics in their original manufacturer box, including all cables, manuals, and accessories to ensure a full refund.

3

Attach Shipping Label

Download and print the prepaid shipping label provided in your confirmation email and affix it clearly to the outside of your package.

4

Inspection and Refund

Once our technicians verify the device's condition at our warehouse, your refund will be processed to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing